Όсто докато работеше, наистина правеше хубав сладолед, но дотам. Качеството на изработка и следпродажбената поддръжка са просто срам за компания, която продава „премиум“ и скъпи уреди.
Точно когато изтекоха двете години на гаранцията, ножът спря да се върти, защото вътрешната му част на мястото, където се свързва с оста, беше напълно износена. Свързах се с централата на Ninja (като вече имах 3 техни уреда у дома) и отговорът им беше напълно циничен: Казаха ми, че след като са минали 2 години, не съм покрит, не изпращат продукти или резервни части до Гърция и просто да се обърна към магазина, от който съм го купил, измивайки си ръцете.
Тоест даваш куп пари за машина, която има срок на годност две години, а после компанията те оставя на произвола, без дори да предлага лесно решение за покупка на резервната част. Жалко е, че третират клиентите и продуктите си като консумативи за еднократна употреба.
Стойте далеч, помислете много добре, преди да инвестирате парите си. Аз лично приключих с тази марка.
По-долу е имейлът им.
Thank you for reaching out to SharkNinja CxLeader support
We are sorry to learn of the difficulties you have encountered with your appliance.
Please note that Ninja products are supplied with a 2-year manufacturer's warranty, which commences from the original date of purchase. Based on the information provided, your appliance is now outside of this warranty period, and regrettably, we are unable to offer a warranty replacement.
As you are located in Greece, we would also like to advise that SharkNinja does not directly ship products or replacement units to Greece. For any service-related enquiries or to discuss potential support options available in your region, we would recommend contacting the retailer from whom the appliance was purchased, as they will be best placed to advise you further.
While we understand your disappointment, particularly given your loyalty to the Ninja brand, the manufacturer's warranty coverage is limited to the specified warranty period.
We appreciate your understanding and thank you for choosing Ninja. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Cx Leader Support Team
Όσο δούλευε έκανε όντως ωραίο παγωτό, αλλά μέχρι εκεί. Η ποιότητα κατασκευής και η υποστήριξη μετά την πώληση είναι απλά ντροπή για μια εταιρεία που πουλάει "premium" και ακριβές συσκευές.
Ακριβώς μόλις πέρασε η διετία της εγγύησης, η λεπίδα σταμάτησε να γυρνάει γιατί φαγώθηκε τελείως το εσωτερικό της στο σημείο που ενώνεται με τον άξονα. Επικοινώνησα με τα κεντρικά της Ninja (έχοντας ήδη 3 συσκευές τους στο σπίτι μου) και η απάντησή τους ήταν εντελώς κυνική: Μου είπαν ότι εφόσον πέρασαν τα 2 χρόνια δεν καλύπτομαι, δεν στέλνουν προϊόντα ή ανταλλακτικά στην Ελλάδα και απλά να απευθυνθώ στο κατάστημα αγοράς, νίπτοντας τα χείρας τους.
Δηλαδή δίνεις ένα σωρό χρήματα για ένα μηχάνημα το οποίο έχει ημερομηνία λήξης τη διετία και μετά η εταιρεία σε αφήνει ξεκρέμαστο, χωρίς να προσφέρει καν μια εύκολη λύση για αγορά του ανταλλακτικού. Είναι κρίμα που αντιμετωπίζουν τους πελάτες και τα προϊόντα τους σαν αναλώσιμα μιας χρήσης.
Μακριά, σκεφτείτε το πολύ καλά πριν επενδύσετε τα χρήματά σας. Εγώ προσωπικά τελείωσα με τη συγκεκριμένη μάρκα.
Παρακάτω το email τους.
Thank you for reaching out to SharkNinja CxLeader support
We are sorry to learn of the difficulties you have encountered with your appliance.
Please note that Ninja products are supplied with a 2-year manufacturer's warranty, which commences from the original date of purchase. Based on the information provided, your appliance is now outside of this warranty period, and regrettably, we are unable to offer a warranty replacement.
As you are located in Greece, we would also like to advise that SharkNinja does not directly ship products or replacement units to Greece. For any service-related enquiries or to discuss potential support options available in your region, we would recommend contacting the retailer from whom the appliance was purchased, as they will be best placed to advise you further.
While we understand your disappointment, particularly given your loyalty to the Ninja brand, the manufacturer's warranty coverage is limited to the specified warranty period.
We appreciate your understanding and thank you for choosing Ninja. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Cx Leader Support Team
